1. Check your notification settings #
-
Go to your Profile
-
Click on Settings > Notifications
-
Make sure email, in-app, and push notifications (if applicable) are enabled for the areas you care about
-
If everything is turned off, you will not receive alerts
2. Look in your email folders #
If you are missing email notifications:
-
Check your spam, promotions, or junk folders
-
Add notifications@zorasocial.uk to your email contacts or safe sender list
-
If using Gmail, check under “Social” or “Updates” tabs
3. Review your device or browser settings #
-
On mobile or tablet, ensure your device settings allow push notifications from your browser or app
-
If using a browser, enable notifications for zorasocial.uk in your browser settings
-
Check that your device is not on Do Not Disturb or Low Power mode, which may suppress alerts
4. You may not have received anything yet #
If your account is new or you have not interacted with others much yet, there may be no activity to trigger a notification. Engage with posts, follow communities, and attend events to start receiving updates.
5. Technical delays or system issues #
On rare occasions, there may be brief delays in notification delivery. If the issue persists beyond 24 hours, let us know.
Still not working? #
If you’ve tried all of the above and still aren’t receiving notifications:
Contact support at support@zorasocial.uk
Please include:
-
Your username or registered email
-
Whether it’s email, in-app, or push notifications that are missing
-
When the issue started
We aim to respond within 24 to 48 hours.
