This article explains how moderation works on Zora, who is involved, and what you can expect when issues arise.
Why we moderate #
Moderation helps protect:
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Community safety
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Freedom of expression within respectful boundaries
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Trust in the platform and its users
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Fairness and dignity for marginalised voices
Zora is designed for meaningful connection, not chaos. Moderation ensures that our values stay intact as our community grows.
Who does the moderating? #
Moderation is carried out by:
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Community Moderators — trusted members who volunteer or are selected to help review reports, mediate issues, and model good behaviour
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Zora Team Members — staff responsible for enforcing policies, especially in sensitive or high-impact cases
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Automated Systems — tools that flag clear violations like spam, hate speech, or harmful links
Users also play a vital role by reporting harmful content and setting respectful standards in their interactions.
What we moderate #
We take action on content or behaviour that violates our policies, including:
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Harassment or threats
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Misinformation that could cause harm
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Discrimination or hate speech
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Spam or manipulative tactics
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Inappropriate or explicit content
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Impersonation or identity abuse
We also monitor patterns such as repeated offences, coordinated abuse, or off-platform activity that puts community members at risk.
How we make decisions #
Moderation decisions are based on:
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Our Community Guidelines and Terms of Use
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Context — including language, cultural nuance, and the relationship between users
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Severity and impact of the reported content
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User history — repeat behaviour is treated more seriously
Where appropriate, we seek to educate rather than punish, especially for first-time or minor issues.
What happens when content is flagged #
When a post, message, or profile is reported:
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A review is triggered (automated or manual)
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The content may be temporarily hidden while under review
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A decision is made — this may result in a warning, removal, or further action
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The reporting user may receive updates, depending on the case
In serious or repeated violations, the user may face temporary suspension or a permanent ban.
Transparency and appeals #
If you believe moderation was unfair:
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You can appeal moderation decisions through our help form
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We review appeals with fresh eyes and communicate outcomes when possible
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In some cases, educational reminders are provided instead of punishments
We do our best to be transparent without compromising safety.
Building together #
Moderation is not only reactive — it is proactive. We are constantly refining our tools, listening to user feedback, and evolving our approach to fit the community’s needs.
You are part of this. By engaging thoughtfully, reporting when needed, and supporting others, you help shape the kind of space we all want to return to.
At Zora, moderation is care. And care makes communities strong.
